Westlake Ace Hardware

This store has a large selection of items, although their prices seem to be higher than elsewhere. I took some paint in to have it shaken in the machine, which I was thankful they were willing to do since I brought my own in. The young boy who helped me shook the first two cans with no issue, but on the last one he opened the protective cover to the machine while it was still shaking (maybe he was impatient, maybe he thought it was done, I don't know) and the paint handle had punctured the side of the can and paint sprayed all over the place, including all over my brand new jeans (I budget strictly and had just purchased these jeans, needing them to last quite awhile). I fully accept that accidents happen, but what I will say is this: he made zero acknowledgement that his customer now had paint all over her, or that he made a mistake by opening the lid too soon. He wouldn't look me in the eye, wouldn't talk to me, just wiped the can off and put it in a bag ( upon my request) and then in a box. He requested a paint clean up, conversed with his coworker and made mention that was his third paint spill that week, something they then laughed about while I stood there covered in paint. An apology would have been nice. Anything but ignoring me like it was somehow my fault would have been appropriate. I was disappointed in how he handled the situation and this will affect whether I return to this store for future business.

I went into ACE last Sunday with questions about what I needed for my project. I wasn’t exactly sure what I needed for my project but after Mason helped me figure out everything I needed, the project went smoothly and turned out AMAZING! I couldn’t have done it without Mason! Beyond happy that you employ such amazing workers like Mason

The store is well stock with great variety. Very much your typical Ace Hardware. The problem being in the particular staff and their inability to keep their work frustration out of earshot of customers. I asked what appeared to be a manager for assistance cutting chain. Instead of helping me he called a cashier to help me. She must have worked at the local Walmart because what should have taken 30 seconds to arrive took about 10 minutes. All the while the fellow who called her stood in the exact same isle twiddling his thumbs feigning frustration. When the lady was finally able to help me I had to listen to her angry grunts and moans because she had to do so. I'll be avoiding this place in the future. I haven't had these problems at Tractor Supply.